Refunds & AppSumo purchases — which terms apply

Two purchase routes, two rulebooks — here's which is which, plainly:

• Bought on this site (direct license-key purchase): our terms of service apply — "Once a key is activated, the sale is final and non-refundable, except where required by law. If a key has not been activated and isn't working, contact [email protected] — we'll fix it or refund it."
• Bought through AppSumo: AppSumo's standard terms apply to your purchase, including its 60-day money-back guarantee. Refunds are processed by AppSumo on their side. When AppSumo notifies us of a refund, the associated code's license key is revoked; for a stacked account the tier steps down by that code's contribution and your other codes stay honored. Your projects and reports stay on the account — scanning continues at whatever tier remains.

The full carve-out also lives on our terms page.

Support for anything above: [email protected] — everything is handled in writing, with a published response target of under 48 hours. Include your account email, your tier, and — for redemption problems — your AppSumo receipt, and most issues resolve in one round-trip.